Booking Terms and Conditions


Please read these Booking Conditions carefully. You must not make any booking unless you understand and agree with these Booking Conditions. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. The person making the booking must be at least 18 years old. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions.

A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email. If you do not receive a confirmation email within 24 hours of placing a booking, please contact our Customer Services team. References to "us", "we" or "our" mean Flight Centre (UK) Limited, company number 02937210 trading as BYOjet. Our registered office is at Level 6, CI Tower, St George's Square, High Street, New Malden, Surrey, KT3 4TE.

The provider of your travel service will have its own terms and conditions (such as airline conditions of carriage). All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to "these Booking Conditions" shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. To the extent of any inconsistency between a travel service provider's terms and conditions and the terms and conditions set out herein, the travel service provider's terms and conditions shall prevail, save to the extent that any provision in the travel service provider's terms and conditions is deemed to be invalid or unenforceable. Your travel service providers will be identified on your itinerary or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services.


By completing your booking through Skyscanner, the details you supply will be used to create a profile for you at You can use these details to sign in to to view your booking.

Prices & payment

All prices are subject to availability and can be withdrawn or varied without notice. Prices are per person and inclusive of tax. Advertised prices may be limited to travel within specified dates. We will confirm the correct price with you at the time of payment. We may correct any pricing errors on our website at any time. If a pricing correction affects your pending reservation, we will offer you the opportunity to keep your reservation at the correct price, or we will cancel your pending reservation without penalty.

We will collect all mandatory taxes, however some countries may charge a departure tax that must be paid locally. We advise travellers to retain sufficient local currency to meet these charges.

Payment by credit and debit card

We accept all major debit cards. We also accept Visa, MasterCard and American Express credit cards. You authorise us to charge all fees incurred by you in relation to the services provided to the card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

Travel documents

Airline tickets may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. It is your responsibility to observe all airline check-in times and requirements (please note many airlines now allow you to check-in online within certain timeframes). Please note also that a flight described in your flight ticket as "direct" will not necessarily be non-stop.

Frequent Flyer

You can include your frequent flyer membership details (or other applicable loyalty program details) with your booking. Please check your loyalty program for the specific terms of your membership. We cannot guarantee that the travel service provider will credit you with points for your booking. Any loyalty program discrepancies in relation to your booking must be communicated to us within six months of your flight departure date.


The maximum validity for any air ticket is one year. However, the majority of tickets are valid for less. For scheduled airlines, the validity of your ticket will be displayed on your itinerary.

Schedule changes

All departure and arrival times on your flight ticket are provided by the airline and are estimates only. They may change due to air traffic control restrictions, weather conditions or operational requirements. We recommend that you contact the airline or visit the airline's website to confirm your scheduled departure time 24 hours prior to your flight. You should also confirm departure times for each onward flight. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight.

If you change or cancel your booking

If, after our confirmation invoice has been issued, you wish to change or cancel your travel arrangements in any way, we will do our utmost to make these changes but it may not always be possible. All changes should be requested online using the "Change My Booking" option on the main page of our website or contact us. No change or cancellation will be processed until you confirm instructions by email. You will be asked to pay a processing fee of £55 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. You should be aware that costs could increase closer to the departure date.

Certain travel arrangements (e.g. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. When changing airline tickets we may have to rebook you to current fares, which may result in an increase in the cost of your ticket, in addition to our administration charge and the travel service provider's change fees. Name changes are not permitted in any instance.

If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a ‘no show' and your tickets on your subsequent flights will be cancelled by the airline. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances.

If we change or cancel your booking

We will advise you of the carrier operating each flight in your itinerary. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Please note that carriers may be subject to change.

In certain circumstances we or a travel service provider may be required to cancel your travel arrangements. In these circumstances you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard from us (we will refund any price difference if the alternative is of a lower value).

Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Details of these rights are published at EU airports and are also available from your airline.

Passports & visas

All travellers must have a valid passport for any international travel and many countries require at least six months' validity from the date of return. Some countries also require a machine-readable passport and/or unstamped available pages. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

If you are travelling to the United States please see for important information regarding compulsory pre-registration for their visa waiver program ("ESTA"). If you have registered before, please check your registration is valid and has not lapsed. Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking.

Travel insurance

For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also recommended by the Foreign and Commonwealth Office for all overseas travel. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. We can arrange travel insurance for you or provide you with a quote. Please visit for more details.

Travel advice

The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. We strongly advise you go to to find out more about your destination prior to the commencement of travel. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged).

We act as agent only

When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant travel service provider and that neither BYOjet nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions.

Any booking you make will be with the relevant travel service provider and not BYOjet. The relevant travel service provider, and not BYOjet, will be responsible to you for the provision of the relevant travel service. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services.

Our responsibility for your booking

Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. We are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Your legal rights in connection with the provision of any travel service are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part.

Without limiting the foregoing, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable (c) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised or (d) an event which we or a travel service provider, even with all due care, could not foresee or forestall (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports, unavoidable technical problems with transport and similar events).

Our liability will be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) any relevant international conventions, including the Montreal Convention in respect of travel by air, which set time limits for notifications/claims and limit the amount of compensation that can be claimed for death, injury, delay to passengers/guests and loss, damage and delay to luggage. Copies of international conventions and relevant travel service providers' terms and conditions are available online.

Money not held on trust

All money paid by you to us will be the property of BYOjet and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money.

Privacy Notice and Overseas Data Transfer

We are committed to protecting your personal information and agree to process your personal information in accordance with our Privacy Notice, which is available online at By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice.

In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers with whom you seek to make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of the United Kingdom. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.

Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the United Kingdom. We will use commercially reasonable efforts to ensure the recipient's compliance with the privacy/data protection laws by which we are bound. However, you acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the United Kingdom. Therefore, with the exclusion of our overseas related entities which whom we share personal information, we cannot control the privacy practices of all overseas recipients to whom your personal information may be disclosed and, accordingly, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know.

Governing law and severance

If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction.

Third Party Rights

No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999.

Telephone calls

Telephone calls to or from BYOjet may be recorded for training purposes.

EU Community List

We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. The Community List is available for inspection at

These terms were last updated on the 8th August 2018.